How far are we flying domestic routes from a comfortable flight?

Want a comfortable flight, is it difficult?

If you have a recent flight experience, then this answer is ready to come out.

Many people have found that almost 90% of the flights taken since the epidemic are full. In addition to the inconvenience of boarding and using the toilet, the overcrowded cabin is the biggest problem: If you don’t line up early to board the plane, then you have The luggage will be farther and farther away from his seat.

Luggage is not at hand, as long as it has its own place, it’s okay, but the noise in the cabin may make many people feel uneasy. "Before, as long as there were no passengers with children around, I could get a good night's sleep. But now more and more migrant workers take airplanes, and they are very curious about many things, including how to wear seat belts and how to adjust the wind speed of the air conditioner. And how to turn on and off the lights... If I can’t sleep well, I will act as an adolescent to teach on the plane from time to time.” Dylan Wong, who seemed to be sleepy, told us about his experience.

"Including the previously launched'multiple seats for one person' service is now unavailable, only the middle seat and the locked position are left after check-in is a bit late. Don't mention how tormented in my heart at that time." Kiki also has a similar experience. Experience, “I also encountered the dilemma of narrowing a wide-body airliner the night before takeoff, and could only re-select seats.” The original cabin service failed to experience well, and I was forced to complete a flight by wronging myself. It seems that the experience of letting people fly well is now getting lower and lower.

However, the "shrinkage" of cabin services after the epidemic corresponds to the skyrocketing number of flights after the epidemic. It can be seen from the popularity of flying and blind box activities that people are flying more and more frequently, and airlines are also looking for ways to make flying a daily life for most people, including one ticket after another. It can be seen in a series of products such as multi-seat, aircraft upgrade cabin, gate upgrade, paid lounge, and meal payment.

Cabin services have shrunk, seats are congested, and people have long expected the taste of in-flight meals...Due to the simplification and specialization of airline services caused by the epidemic, has it been restored and improved? With such a question, let’s take Juneyao Airlines and Xiamen Airlines as examples to do an in-depth study: How far are domestic routes from comfortable flight?

It's going to be delicious when you fly

In the process of communicating with the person in charge of Juneyao Airlines and Xiamen Airlines, we learned that the main reason for the recent full capacity of flights is the reduction in air ticket prices after the epidemic, which is more cost-effective compared with high-speed rail, and the choice of plane travel time for long-distance travel Shorter, to a certain extent, can alleviate people's anxiety about the spread of the epidemic... However, they said that many changes have taken place in the airlines' operating thinking after the epidemic.

"The difficulties that airlines face after the epidemic are actually not small, including once the epidemic-related compensation problems occur in certain places, the service experience is not satisfactory due to insufficient airport staffing, and some bidding upgrades and boarding gate upgrades. Many process problems caused by different payment methods, etc." said Juneyao Airlines brand consultant Partner.

Among the many unsatisfactory expectations, there are still some new changes in airline meals under the epidemic.

At the beginning of February this year, Xiamen Airlines first launched the free meal selection service in all economy class, which put the "right of choice" in the hands of passengers. According to the Xiamen Airlines brand department, the current meal selection service of "Flying to be delicious" is one of a series of "Flying to fly", and the rest include "Flying to play big names", "Flying to worry about reforms", "Flying to enjoy points", "Flying to sit apart" and other series of content launched during the epidemic.

Specifically, in terms of meal selection services, passengers need to apply for meal selection online 6 hours before the scheduled flight departure. These include two children's meals "Good Food Light", mustard pork rice, super good sip, Uji matcha tuna sandwich and large chicken noodles. It is worth mentioning that Xiamen Airlines also announced that it will continue to update this service every week, so that the delicious experience of passengers will never be repeated.

In fact, this series of changes and upgrades on in-flight meals are inseparable from Xiamen Airlines' latest self-branded "Revive your taste". Not only is the taste experience upgraded, "Xiamen Airlines Kitchen" will also think about the sustainable development of cuisine throughout every link of the product. These include providing healthy, light and scientifically ingested food; products with traceable food sources from farm to table (Farm-to-Table); using environmentally friendly packaging to reduce food waste in the production process, and through "purchase instead of donation" "Industrial poverty alleviation, etc." Xiamen Airlines said, “As a newly created own brand, Xiamen Airlines’ kitchens are based on the concept of exploring healthy and new food styles, bringing trend-leading and sustainable new food and wine services to more people.

From the official data provided by Xiamen Airlines (as of May 5), it can be seen that the economy class free meal selection service currently offers 18 models, supporting more than 100 routes and nearly 200 flights, of which Chaoji has the highest selection rate. Haoxiabao, nearly 50% of travelers choose to book. At the same time, nearly 2,000 passengers have repurchased since its launch, with the most repurchasing 11 times.