Certificate

1. Direct factory can offer you better price, and quality is ensured.

2. Good after sale service, we will be responsible for problems and solve the problems Customers.

3. We have our own designers, new samples and new designs are always available for customer’s new business.

4. 3 year quality guaranteed: we only use good quality of material and never change material supplier randomly.

5. Quick reply: 24 hours online and be ready to serve our customers at any time.

6. Promise on production lead time, once we agree with customer’s finish date, we will always try our best to make it.

1. Q:Are you a factory or trading company?

    A: Our factory Chaoran furniture producing office chair, bar stool, and has a sub company M&C furniture

mainly trading for Outdoor furniture, sofa, tables and dinning chair. Which can meet customer’s different demands.

2. Q: Where is your factory? How can I visit there?

    A: Factory located in Anji county, Zhejiang province China. Which is one hour driving from Hangzhou Xiaoshan

Airport to our factory. We can pick you up in Hangzhou Xiaoshan Airport.

3. Q:Can I order a sample before placing order?

     A: Yes, customer can order one sample firstly to check the quality, customer need to pay for the sample cost

and shipping cost.

4. Q:How do you ensure your quality of your products?

    A: We always use reliable material for the chairs, never comprise on the quality in using cheap materials. Each

process has QC inspect the chairs to make sure every part of the chair has no problem.

5. Q:How about your after-sale service?

    A: Our factory take great care on the after-sale service, we will follow our customer’s sale situation and give our advice.

Develop new product which is suitable for customer’s market. Regarding the goods, if there is any parts have problem,

we will send spare parts to our customers or compensate to our customers.

6. Q: What is your payment term?

     A: We can accept TT, LC payment.

7. Q: What is your delivery date?

    A: Regarding first order of new customer, the delivery date is 40 days, because we need to prepare sample before

production and check with customers about the details. As for repeat order, delivery date is around 25 to 30 days.

8. Q:How can I trust you? How can I make sure my money is worth paid and you will provide products what I want?

    A: Customers can visit our factory before placing new order to us, we will pick up you from the airport, and send

yo to airport if you want to go back to your country. We do 30% deposit, balance against the copy of B/L after

the boat shipped, we can do L/C payment with customers. We will take goods photos and send to customers for

quality checking before goods shipped out, or customers can arrange the inspection after the goods finished.