Join Ezbuy
Exhibitor
Visitor
Join as Supplier
HPGLE.COM, the online B2B portal website of HOTEL&SHOP PLUS expo series, will meet the needs of different customer groups and diversified promotion events. We help suppliers shape their brand image more efficiently and capture business opportunities more accurately.

For more suppliers benefits, please contact us!

Ms Wu
Tel:+86 021 33392545
E-mail: Bella.Wu@informa.com

HITEC: Industry must think holistically about tech

Category:Industry Key Words:HITEC Time:2018-06-21 09:07

 

Technology is vitally important to the overall success of the hotel industry, but the industry’s general approach to utilizing technology might be holding it back, according to a panel of experts speaking during the Hospitality Industry Technology Exposition & Conference.

During the “Technology and the power of the C-suite” general session, Ash Kapur, SVP of hotel asset management and CRO for Starwood Capital Group, said he’s witnessed a lot of what the industry does wrong with tech over his years of combing through acquisition opportunities.

“When you look at the tech stack, in most instances you see a lot of band-aids,” he said. “There are a lot of things broken, and it’s not just the companies we’re pursuing. You see it across the landscape of hotels.”

He said the industry’s piecemeal approach to technology can often lead to bad guest experiences. He used the example of a front-desk employee having to ask a guest for a cellphone number at check-in to enable an on-property texting system, when the hotel already had the guest’s phone number in either its property management system or customer relationship management software.

“That’s the break,” he said. “Those are issues that need to be addressed.”

Latest News

Hospitality Design: Elevating Private Bathing Experiences
Booth Application Opens in HOTEL & SHOP PLUS Shanghai 2025!
A Wood-Lined Office That Used To Be A Parking Lot
A Brightly Coloured Shelving Unit Helps To Define Areas In This Renovated Apartment
A Waterfront A-frame House Renovated With Contemporary Finishes
This New Home Addition Opens To The Garden
The Black Exterior Of This Home Leads To A Pink Kitchen Inside
Weathered Steel Covers The Exterior Of This Modern Home In Texas
BST development and production of rotomolding products and rotomolding technology for more than 16 years
MORE THAN20 YEARSEXPERIENCE OFMANUFACTURE ANDDEVELOPMENT TSXY

Recommended Products

Siwei Innovated A Reverse Hook Technique
Inquiry Shandong Siwei Textile Co., Ltd
Siwei Innovated A Reverse Hook Technique
HR86 Bed Mattress Protector
Inquiry Anhui Honren Co(Group).,Ltd
HR86 Bed Mattress Protector

Interested Articles

Success!
OK

Sinoexpo Digital Platform

Copyright 2006-2024 Shanghai Sinoexpo Informa Markets International Exhibition Co., Ltd. All rights reserved     沪ICP备05034851号-77     沪公网安备 31010402000543号