Join Ezbuy
Exhibitor
Visitor
Join as Supplier
HPGLE.COM, the online B2B portal website of HOTEL&SHOP PLUS expo series, will meet the needs of different customer groups and diversified promotion events. We help suppliers shape their brand image more efficiently and capture business opportunities more accurately.

For more suppliers benefits, please contact us!

Ms Wu
Tel:+86 021 33392545
E-mail: Bella.Wu@informa.com

Why Hotels Should Reevaluate Their Tech Stack

Category:Technology Key Words:Hotels,Tech Stack Time:2017-02-08 11:18

 

I’m not surprised by all the current excitement for new technologies and for what we think might be emerging trends in the hotel industry. In the press and at shows like CES or ALIS, hotels and online travel agencies are talking about artificial intelligence and chatbots, personalization in the booking process or direct-mail marketing, and even robot butlers.

While I share everyone’s enthusiasm for seeking out the next big thing for serving our guests and running our hotels, I think we all need to take a step back and consider a more fundamental challenge before we add more bells and whistles to the tech stack.

We now have more systems and platforms than ever. Are they set up to work together in a way that makes the most sense?

The good news is the industry has made a fundamental shift and many companies are no longer focused on developing their own proprietary systems in house. This approach has proven costly and ineffective, especially when there are partners focused on building the best property management system, central reservation system or whatever. Many hotel companies are trying to migrate their tech stack to the cloud.

Regardless of how much hotels have lifted their IT infrastructure to the cloud, they face significant limitations to what their technology can do if the system’s architecture is inefficient. Saying it’s “in the cloud” doesn’t fix an inadequate design.

As an industry, we’ve come to a place where handfuls of systems make a fragmented, decentralized web that holds hotels back, even as they’re able to take advantage of digital bookings and distribution.

It’s an unintended consequence of hospitality’s impressive growth through the digital age. Hotels’ tech architecture grew layer by layer as new systems and needs emerged. The next breakthrough advancement could come from hotel CIOs figuring out the best way to align systems so that data is shared accurately in real time, allowing properties to maximize their potential and their revenue.

Think of it this way: The disjointed architecture many hotels use today is comparable to a car from the late ’90s, which was “fully loaded” back then but would be obviously outdated now. Twenty years ago, you could add state-of-the-art conveniences to your car, like a portable CD player that worked through an adapter in your tape deck, and a car phone. GPS wasn’t common; you probably had a paper map in your lap.

But today, if you buy a new car, it comes with a factory-installed Wi-Fi hotspot and Bluetooth technology that connects to everything on your smartphone—which makes phone calls and plays all your music. Many cars come standard with digital maps, turn-by-turn navigation and push-button roadside assistance.

In 2017, many hotels are the old car, and their PMS, online booking engine, CRS, RMS and more are the CD player, car phone and dash-mounted radar detector. Sure, they all fit and they get their discrete tasks done, but eventually you can’t see out your windshield and run out of cigarette lighter ports to plug everything in.

Reevaluating your tech stack—including a rebalance between your on-premise hardware and off-premise software you could run in the cloud—can be your hotel’s chance to get the new car. If you could design your tech platforms to work in concert from the beginning, how would you do it? Think about what better mileage you could get out of your assets and your people with a better setup.

Latest News

Hospitality Design: Elevating Private Bathing Experiences
Booth Application Opens in HOTEL & SHOP PLUS Shanghai 2025!
A Wood-Lined Office That Used To Be A Parking Lot
A Brightly Coloured Shelving Unit Helps To Define Areas In This Renovated Apartment
A Waterfront A-frame House Renovated With Contemporary Finishes
This New Home Addition Opens To The Garden
The Black Exterior Of This Home Leads To A Pink Kitchen Inside
Weathered Steel Covers The Exterior Of This Modern Home In Texas
BST development and production of rotomolding products and rotomolding technology for more than 16 years
MORE THAN20 YEARSEXPERIENCE OFMANUFACTURE ANDDEVELOPMENT TSXY

Recommended Products

[Intelligent Hotel Lock] YGS-9901B
Inquiry Zhongshan Yangge Lock Industry CO.,LTD
[Intelligent Hotel Lock] YGS-9901B
hotel telephone 008
Inquiry Zhuhai, Huawang Communication Technology Co., Ltd.
hotel telephone 008
hotel telephone 007
Inquiry Zhuhai, Huawang Communication Technology Co., Ltd.
hotel telephone  007
hotel telephone 006
Inquiry Zhuhai, Huawang Communication Technology Co., Ltd.
hotel telephone 006
hotel telephone 005
Inquiry Zhuhai, Huawang Communication Technology Co., Ltd.
hotel telephone  005
hotel telephone 004
Inquiry Zhuhai, Huawang Communication Technology Co., Ltd.
hotel telephone  004
hotel telephone 003
Inquiry Zhuhai, Huawang Communication Technology Co., Ltd.
hotel telephone 003
hotel telephone 002
Inquiry Zhuhai, Huawang Communication Technology Co., Ltd.
hotel telephone 002

Interested Articles

Success!
OK

Sinoexpo Digital Platform

Copyright 2006-2024 Shanghai Sinoexpo Informa Markets International Exhibition Co., Ltd. All rights reserved     沪ICP备05034851号-77     沪公网安备 31010402000543号